The very first thing you should do, is close / restart your browser (ie: Google Chrome, Safari), or open a different browser than you’re currently using (switch temporarily from Chrome to Safari, if you’ve be using Chrome). Ideally open a new tab in that browser in an Incognito Mode/Private Browsing Mode. (Google that for help if you don’t know how)
Resetting passwords involves going to the ChiroSimple (main site), so we recommend you do this in incognito mode, so you don’t get this error.
In Incognito browser ([Ctrl]+[Shift]+[N] for Chrome, [Ctrl]+[Shift]+[P] for Firefox and maybe Safari):
go to your personal website, yoursitename.chirosimple.com and attempt to log in. Click on “forgot password“
This takes you to chirosimple.com (main site). Enter in the email address (you used to sign up) again. This will send you an email.
Go to your email to see the support email that was just sent. Copy/paste it to the incognito window where you have your personal ChiroSimple site at the login page. Fill out the new password there.
NOTE: Password must be at least 12 characters long and consists of letters, numbers and symbols with as few English words as possible.
When completed, close the incognito window and attempt to login directly to your site ON THE FIRST/ORIGINAL BROWSER (clicking “remember me” etc).
PROBLEM: If you think you have the password right, but aren’t able to log in, you may be dealing with a “cookie caching bug”. We’ve found that clicking on the Client Info page will work, but the other pages won’t.
SOLUTION: try it in a new incognito window OR close your browser, completely, then start it up again.
SOLUTION: go to chirosimple.com/wp-admin (main site). hover over your name on the top right. click “logout”. got back to yoursitename.chirosimple.com
Still can’t get in?
Email us and let us know, we’re here to help.